Returns & Exchanges
We really hope that you love your new items from Cheshire Style Boutique, however, if you're not completely happy with your purchase, you can send your items back to us. Please use the RETURNS FORM or download here. Please use the CSB Returns Depot Address. Please DO NOT send your returns to our Cheshire address.
Items you wish to return, must reach us NO LATER THAN 14 WORKING DAYS from the date you receive your items. We cannot accept returns after this time has passed.
It is your responsibility to return the items as we do not offer a pre-paid returns service. We recommend you send the items back via a trackable method such as Royal Mail Recorded Delivery.
In the event that we do not receive the returned goods, you will be asked to provide a certificate or receipt of posting from the Post Office as proof. We reserve the right not to refund if you are unable to provide a certificate of posting (or it arrives after the 14 working day deadline).
All returned items must:
- be unwashed
- have all labels attached
- be unused / not worn
- have no makeup, fake tan or other marks.
Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.
Refunds can take up to 10 working days to process (from receiving your returned items). We will not refund your original postage costs.
We are currently unable to offer exchanges. Please return your items for a refund and place a new order with the items you wish. We will endeavour to process this as quickly as possible.
If your items are incorrect or faulty, please contact a member of the team on firstname.lastname@example.org